The Hervey Bay Neighbourhood Centre respects the privacy of everyone accessing our services.

Our Policy

The Hervey Bay Neighbourhood Centre respects the privacy of our clients and will take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure.

Our policy explains all aspects of why, how, what and when your personal and sensitive information is held when you access our services.

Your privacy is very important to us and we are committed to treating your personal information in accordance with the Privacy Act 1988.

View our Policy Statement

If you have any concerns or questions about our privacy policy or practices or you wish to make a complaint about a breach of the Act, please contact us:

Visit us

Hervey Bay Neighbourhood Centre

22 Charles Street, Pialba

Hervey Bay  Qld  4655

Call us

07 4194 3000

8.30am - 4.30pm weekdays

Email us

[email protected]

Write to us

PO Box 1226

Hervey Bay  Qld  4655

Feedback, compliments and complaints

The Hervey Bay Neighbourhood Centre takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by HBNC.

Find out your best option for giving feedback here.

Your data may also be available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users and supporters to help us gain a better understanding of them to enable us to improve our services. This may include connecting data we receive from you on the website to data available from other sources. Your personally identifiable data will only be used where it is necessary for the analysis required, and where your interests for privacy are not deemed to outweigh their legitimate interests in developing new services for us. In the case of this activity the following will apply:

  1. Your data will be made available to our website provider
  2. The data that may be available to them include any of the data we collect as described in this privacy policy.
  3. Our website provider will not transfer your data to any other third party, or transfer your data outside of the EEA.
  4. They will store your data for a maximum of 7 years.
  5. This processing does not affect your rights as detailed in this privacy policy.