About us Compliments, Complaints and Feedback The Hervey Bay Neighbourhood Centre takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by HBNC. Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders. We value and encourage your honest feedback. Whether it is something we have done well or something we could do differently next time. We will support your right to use an advocate or interpreter if you require. Responding to your feedback helps us do things better. HBNC aims to provide consistent and quality services. You can provide feedback via any of the following ways: You can talk to a staff member of the Hervey Bay Neighbourhood Centre. Email us at [email protected] Write a letter and include your feedback and contact details. Post to PO Box 1226, Hervey Bay, QLD, 4655. If you are not satisfied with our response, you can ask to speak with the CEO by calling 07 4194 3000. Making a complaint outside of HBNC: Department of Communities Child Safety and Disability Services Website: https://www.dcssds.qld.gov.au/contact-us/compliments-complaints Email: [email protected] Department of Social Services Website: https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries Email: [email protected] Office of the Public Guardian Website: https://www.publicguardian.qld.gov.au/guardianship-and-decision-making Email: [email protected] Department of Housing Website: https://www.housing.qld.gov.au/ Online Contact Form: https://www.qld.gov.au/contact-us Phone: 13 QGOV (13 74 68) Office of the Australian Information Commissioner Website: https://www.oaic.gov.au/ Online Complaints Form: https://forms.oaic.gov.au/forms/complaint Post: GPO Box 5288, Sydney NSW 2001 Anti-discrimination Commission of Queensland Website: https://www.qhrc.qld.gov.au/ Email: [email protected] Department of Health and Aged Care Website: https://www.health.gov.au/about-us/contact-us/complaints