The Hervey Bay Neighbourhood Centre takes all compliments, complaints and general feedback about our services and staff seriously. We care about your experience and opinion of the service provided by HBNC.

Feedback offered to us by clients, family members, carers, organisations and members of the community is used to inform our planning, enhance our organisational performance, service delivery and client satisfaction, and build positive relationships with all stakeholders.

  • We value and encourage your honest feedback. Whether it is something we have done well or something we could do differently next time.
  • We will support your right to use an advocate or interpreter if you require.
  • Responding to your feedback helps us do things better.

HBNC aims to provide consistent and quality services.

You can provide feedback via any of the following ways:

  1. You can talk to a staff member of the Hervey Bay Neighbourhood Centre.
  2. Email us at [email protected]
  3. Write a letter and include your feedback and contact details.

Post to PO Box 1226, Hervey Bay, QLD, 4655.

If you are not satisfied with our response, you can ask to speak with the CEO by calling 07 4194 3000.


Making a complaint outside of HBNC:

  • Department of Communities Child Safety and Disability Services

Email: [email protected]
Web: www.communities.qld.gov.au

  • Department of Social Services

Email: [email protected]
Web: www.dss.gov.au

  • Office of the Public Guardian - Children

Email: [email protected]
Web: www.publicguardian.qld.gov.au/child-advocate

  • Office of the Public Guardian - Adults

Email:  [email protected]
Web: www.publicguardian.qld.gov.au/adult-guardian

  • Department of Housing and Public Works

Email: [email protected]

  • Office of the Australian Information Commissioner

Email: [email protected]
Web: www.oaic.gov.au

  • Anti-discrimination Commission of Queensland

Email: [email protected]
Web: www.adcq.qld.gov.au