How we can help How we can help: Thank you for reaching out to the Hervey Bay Neighbourhood Centre. We have a wide range of services available to assist our local community. Eligibility Some of our programs do require you meet an eligibility criteria. For more detailed information on a specific programs please click here How long will it take Once we receive your request for help it can take up to 5 business days for us to make contact with you. If you require urgent assistance please contact us directly: Hervey Bay Neighbourhood Centre 22 Charles Street, Pialba QLDPhone: 07 4194 3000Hours: Monday to Friday, 8.30 AM to 4.30 PM For urgent matters outside of business hours, please contact Lifeline on 131114 or phone 000 for life-threatening matters. Submit my Request for help