- Policies For Your Information
Confidentiality The policy is that:- Confidentiality is a basic non negotiable requirement of the centre and must be respected at ALL TIMES.
ALL staff and volunteers (including Management Committee members) will be expected to sign a statement of confidentiality on commencement of working at the centre. Confidentiality Principles The policy is that:- Staff and volunteers should be fully informed of the following responsibilities in relation to confidentiality principle Matters concerning clients, Staff and Volunteers which are personal and confidential will not be discussed outside the Centre, except with their express permission. Sensitive personal documents and information concerning the administration of the Centre will be kept in the Centre except in exceptional circumstances. If it becomes necessary for such documents to leave the Centre, all possible precuation should be taken to secure them against unauthorised access. In The Event Of a Document Leaving The Centre. The Coordinator Must First Be Advised And the Register Signed. Information pertaining to addresses, phone numbers or whereabouts of any client, Staff paid or unpaid, be placed in legally compromising situation by adherence to this policy, then the enquirer will be referred to the Centre’s solicitor.
Confidentiality - Recording Information When personal or other sensitive information is provided by clients care and discretion should be used in how it is recorded. All recording should be confirmed to the relevant facts. Personal opinions should be avoided. Recorded information should be checked for accuracy with the person providing it. All documents are to be signed legibly and dated by the person recording the information.
Grievance Policy & Procedures Grievance Policy The policy is that:- Grievances are acknowledged and dealt with according to the Grievance Procedures document.
Grievance Procedure Community Complaints People who have grievance with another person connected with the Hervey Bay Neighbourhood Centre Inc. should seek to repair the grievance by talking to the person directly. Grievances against staff, volunteers, other users, that operate from the Centre should be brought in writing to the direct attention of the Coordinator of the Centre. If the complainant feels their issue is not dealt with adequately at this level they can then take their complaint to the grievance sub-committee. The Grievance sub-committee should consist of the President of the Hervey Bay Neighbourhood Centre Inc, one other committee member and a neutral respected person from outside the committee. Grievances that have not been resolved to the person’s satisfaction at the Coordinator level or which are against the Coordinatoror a committee member should be brought to this body.
Fire
Planning is essential to cover the possibility of fire. In compliance with the recommendations of the Fire Safety Officer:-
Two nine litre Stored Pressure Water type fire extinguishers are located on the Ground Floor. One nine litre Stored Pressure Water type fire extinguisher is located on the first Floor. When fitted into a convenient place the top of the fire extinguishers will be 1.2 metres from the floor.
The policy is at all times to :- Offensive Behaviour The policy is that:- Offensive Behaviour towards staff (paid or unpaid) will not be tolerated. Such behaviour will be reported to the Police.
Organisational Relationships Between Workers The policy is that:- The Centre needs paid and unpaid workers to work together to achieve it’s goals and identify the organisational relationship’s in it’s structure chart.
Paid and Unpaid Work The policy is that:- Each position has a job description which identifies the tasks and the line of authority and responsibility. The Volunteer has the choice to be involved but having made a commitment the volunteer than has the responsibility to carry out the task with diligence and care of paid staff. Unpaid work is restricted to no more than two and a half days per week for any one specified task other than in agreed circumstances.
Telephone The policy is that:- The phone is available to anyone who needs it. All outgoing calls will be recorded. An honour System will prevail local calls. Charges will be current phone charges. STD and Distance calls are available on request.
Photocopying The policy is that:- Photocopying will be available at 20 cents a copy. For larger amounts of copying a discount may apply. The volunteer on duty will issue-upon request-a receipt for copying. Responsiblity for adherence to copyright laws rests on the user.
Smoking The policy is that:- The Neighbourhood Centre is a non smoking area
Tea/Coffee Making Facilities
The Centre has a fundamental aim of friendliness and neighbourliness. To assist in achieving this image, tea and coffee making facilities are readily available.
The policy is that:- Facilities for making tea/coffee will be available at all times to all people.
An “Honour System” of 20 cents per cup will apply.
Training The policy is that:- Training needs will be regulary investigated. This will be followed be an assessment of need. As a training need is identified-action will be taken to provide suitable training at a convenient time to participants and leaders. Attention will be given to a matching of need-training-trainer and trainees. Training will be evaluated as a guide for future sessions.
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