Complaints & Concerns

Should you wish to raise a concern about any aspect of TransComCare please do not hesitate to do so.  In the first instance, call the office and discuss the issue with either the coordinator or a program officer.  Your issue will be taken seriously and hopefully we will be able to reach an amicable agreement. If you are not satisfied with the response you have received, please send a letter to the Principal Coordinator of the Hervey Bay Neighbourhood Centre. Your complaint will be investigated and a written response forwarded to you. All complaints are kept confidential.

Using an advocate – An advocate is a person who, with the authority of the client, represents the client’s interests. Clients may use an advocate of their choice to negotiate on their behalf.  For example, a family member, friend or advocacy service.  TransComCare will accept advocates as representing the interests of the client.  Advocates can be used at any stage of the relationship between TransComCare and the client.

As well as a family member you can also contact Queensland Aged and Disability Advocacy on 41254007 or 1800818338

WELCOME TO TRANSCOMCARE