How Many Trips Am I Allowed?

You are entitled to have 2 trips per week with TransComCare – Monday to Friday.  These can be to any event or appointment of your choice. For example, to the doctors, a social event, shopping, swimming, to visit a friend.  However, you cannot ‘bank’ your trips over time.  If you require more than two trips per week please call the coordinator to discuss your situation.

To ensure that we get you to your destination on time please follow these simple guidelines:

• Be ready at least 30 minutes prior to your pick-up time. Because we have many people to transport in one day, we may have to pick you up slightly earlier.
• Be aware that at times we also do run late. If we are late for you, please wait for us, as we will be at your place as soon as we can.
• Have your money ready to pay the driver when they pick you up from your home. Please have the right money – drivers do not carry change.
• Be waiting for your driver where he/she can see you.
• It is Government Policy to refrain from smoking in our vehicles.
• If you need to cancel, please call the office as soon as you can.